Mission Statement
To be the contact center outsourcer of choice in the catalog (retail) and retail direct marketing industries. By focusing on the needs of this market, providing excellent service, maintaining a position of technology leadership that provides value and establishing long-term partnerships with our customers, we create long-term shareholder value.

Our Guiding Principles
The conduct of our affairs will be based on a foundation of integrity. We will always be ethical and straightforward in our relationships and accountable for our actions. We can overcome mistakes and imperfections, but if we lack integrity we will not survive.

CRMI will safeguard the confidentiality of client, customer, company and employee information. We realize that a breach of trust in any of these relationships damages us all.

All employees will sincerely respect and care about our work, our client relationships, and each other. Teamwork requires that we always be fair-minded, unselfish, and helpful. Our company will only grow as we grow individually. We should take pride in our individual accomplishments and strive continuously for self-improvement, but avoid self-satisfaction. If we stand still we will most certainly fall behind. Positive change emanates from innovation and new ideas. We seek innovative approaches that enhance the quality and efficiency of our service and value we provide our partners.