Customer Service and Sales
CRMI’s full-service customer contact center provides 24-hour, seven-day support every day of the year for your customers along with a single point of contact for quick, effective answers to your sales and service needs. We provide efficient order processing and customer service by:

• Increasing sales to customers using up sell/cross sell programs
  
  
• Reducing call times and increasing number of calls handled.
  
  
• Enhancing and improving customer relations with an intranet knowledge base that ensures accuracy and consistency
  
  
• Developing tools that allow agents to spend quality time with your customer
  
  
• Identifying trends in the local calling environment as well as within the industry
  
  
• Increasing your reach across many markets and time zones.

Up-sell/Cross-sell Programs
CRMI’s cross-selling and up-selling techniques increase your average order value as well as reducing inventory of slow-moving or leftover items from previous marketing campaigns. CRMI agents are well-versed in both techniques.

First Call Resolutions
Customer contact agents at CRMI are able to handle all of your customer needs by following the “First Call Resolution” technique, where they take product orders and answer customer service questions all in one phone call. Industry literature states the more phone calls a customer has to make to resolve an issue, the lower their satisfaction rate. CRMI helps your customers get an outstanding first impression of your company.

No-Risk Contract
Through our extensive experience with catalog companies, we have learned how difficult it is for them to justify providing cost-effective 24-hour, seven-day per week service to their customers. As a result, CRMI has developed a no-risk contract to meet your needs. You only pay for your call volume and time it takes to handle these calls. There are no minimum call volumes to meet. The contract can also be terminated by you at any time and for any reason.

Sound too good to be true? Since we only work for catalog companies, we have found this to be a great way to begin a business relationship with you. First, it gives you a chance to extend your customer service/order hours without committing to your customers, and, second, it gives you time to work with us to find out if this is the right business partnership for you.

Web Chat and Email Services
Our simple-to-use web chat solution provides instant access to CRMI’s contact agents, helping to deliver superior customer service and leaving you with more satisfied customers. CRMI’s email services are also designed to give your customers easy access to our contact agents. Both our email and web chat services enhance your customers’ experiences, resulting in improved average order values, higher retention rates, and stronger brand loyalty.

Other Services
CRMI also is adept, flexible and experienced with a number of other valuable services for you, including:

• Sales and Special Promotions
  
  
• Marketing Surveys
  
  
• Data Entry
  
  
• Shipping Status
  
  
• Account Inquiries
  
  
• Requests for Catalogs

Get the CRMI advantage today! Call or email us at either 813-545-6425 or gannett@crmi.cc.